Talk to one of our experts
Platform
Platana for...
After Sales Solution
Product Recall Solution
Repair Management
Our products
After Sales Solution
Back-office service
Product recall
Spare parts
Repairers' back office
Mobile & home repairer
Self-diagnosis
Why Platana?
Your team
Digital & Marketing
Customer service
Operational
CSR & Quality
Your sector
Large-scale distribution
E-commerce
Repairers
Suppliers
SOLUTIONS FOR YOUR CUSTOMERS
Workshop repairs
Home repair
Video repair
Self-repair
Exchange
Commercial solution
Parts orders
Innovations
Chatbot Service
Omnichannel
Mobility
Connections
Shop kiosk
About us
Blog
Help
Legal information
Privacy
Chatbot Service
A virtual assistant capable of guiding the customer through the digital journey.
Mobility
A platform compatible with all media to meet the needs of technicians, advisors and customers.
Shop kiosk
To digitise your customers' in-store processes and free up your advisors' time.
Omnichannel
To homogenise, bring together and articulate all the solutions offered: digital, in-store, telephone etc.
Connections
Coordinate the different teams of workers for a better overall management.
PLATANA FOR...
After Sales Solution
Complete management of under or out of warranty, via digital or in shop
Product Recall Solution
Quick launch of your reminder campaigns and easy management
Repair Management
In the workshop or at home, manage your repairs on the move.
OUR PRODUCTS
Digital after-sales service
Offer your customers a 100% digital experience and manage your flows in real time.
Back-office service
Accessible to all your stakeholders to manage all your processes.
Product recall
Launch your product recall campaigns via the channels of your choice and monitor your KPIs via the dashboard.
Spare parts
Offer your customers compatible parts and accessories for their products.
Repairers' back office
Intended for all stakeholders for an agile management of all repair files.
Mobile & home repairer
Optimise their rounds with an application that gives them access to all the information in the file.
Self-diagnosis
Discover the power of collaborative and intuitive design to empower your customers.
YOUR TEAM
Digital & Marketing
Leverage digital after-sales to strengthen your brand image.
Customer service
Simplify customer service tasks via digital and save time.
Operational
Free up your in-store staff by digitising your after-sales service.
CSR & Quality
Our product recall solution is intuitive, omnichannel, scalable and modular.
YOUR SECTOR
Large-scale distribution
Our all-in-one platform offers you complete management of the after-sales area in the broadest sense.
E-commerce
100% digital: an obvious solution for your after-sales activity.
Repairers
Easy handling, management and follow-up of files for your teams.
Suppliers
Easily offer the parts of your products that your B2B customers need.
SOLUTIONS FOR
YOUR CUSTOMERS
Workshop repairs
Home repair
Video repair
Self-repair
Exchange
Commercial solution
Parts orders
Platform
Platana for...
After Sales Solution
Product Recall Solution
Repair Management
Our products
Digital after-sales service
Back-office service
Product recall
Spare parts
Repairers' back office
Mobile & home repairer
Self-diagnosis
Why Platana?
Your team
Digital & Marketing
Customer service
Operational
CSR & Quality
Your sector
Large-scale distribution
E-commerce
Repairers
Suppliers
SOLUTIONS FOR YOUR CUSTOMERS
Workshop repairs
Home repair
Video repair
Self-repair
Exchange
Commercial solution
Parts orders
Innovations
Chatbot Service
Omnichannel
Mobility
Connections
Shop kiosk
About us
Blog
Help
Legal information
Privacy
Platform
Why Platana?
Innovations
About Platana
Blog
Talk to one of our experts
fr
Hello 👋
We are a SaaS solution provider in the field of after sales services, repair and product recall.
And these are our values.
Customer Obsession
Our customers' customers are at the centre of our concerns.
Digital First
100%digital solutions to free yourself from space constraints and offer a new customer experience.
High-tech & Innovation
Innovation and automation are at the heart of our solutions to facilitate the actions to be implemented.
Customer Obsession
Our customers' customers are our focus ipsum dolor sit amet, consectetur adipiscing elit.
Digital First
100% digital solutions to free yourself from space constraints and offer a unique customer experience.
High-tech & Innovation
Innovation and automation are at the heart of our solutions to facilitate the actions to be implemented.
An international solution available in 10+ countries
And we won't stop there.
They trust us
Where to find us
Paris, France
49 Rue de Ponthieu,
75008 Paris
Lille, France
Le Neo 2, 12 Rue Denis Papin Bât A,
59650 Villeneuve-d'Ascq
Sfax, Tunisia
Residence Rayahine Av. Majida Boulila,
3027, Sfax
Where to find us
Paris, France
49 Rue de Ponthieu,
75008 Paris
Lille, France
Le Neo 2, 12 Rue Denis Papin Bât A,
59650 Villeneuve-d'Ascq
Sfax, Tunisia
Residence Rayahine Av. Majida Boulila,
3027, Sfax
Ready to enter the future of After Sales?
Free demo
After Sales Solutions
Repair Management Solutions
Product Recall Solutions
Our products
Digital after-sales service
After-sales service backoffice
Product recall
Repair
Self-diagnosis
Spare parts
Your job
Digital Manager
Customer Service
Operational
CSR & Quality
Your sector
Large-scale distribution
E-commerce
Repairers
Suppliers
B2B2C offer
Workshop repairs
Home repair
Video repair
Self-repair
Exchange
Commercial solution
Parts orders
Our innovations
Chatbot Service
new
Mobility
Shop kiosk
Omnichannel
Connections
We
The company
What they say about us
Partners
Talents
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