Repair management

Boost your repair business with digital?

The repair solution designed for all repair professionals and which adapts to their different modalities. All in Saas mode, configurable for multiple sites, with no installation or maintenance effort: you will love it and your technicians will adopt it without difficulty.

Talk to one of our experts
More visibility
On all your repair activities: keep control from the moment you take over to the closing of the customer file.
+ efficiency
Optimise the activity of your mobile technicians according to their skills and availability.
+ performance
Track your KPIs in real time on dashboards accessible by all stakeholders.
More visibility
On all your repair activities: keep control from the moment you take over to the closing of the customer file.
+ efficiency
Optimise the activity of your mobile technicians according to their skills and availability.
+ performance
Track your KPIs in real time on dashboards accessible by all stakeholders.

Your repair as you want it, where you want it

Dedicated back office
To all independent repairers and multi-site repair centres.
Repair Workshop
Manage the repair of products in your repair shops.
Home Repair
Intervene at customers' premises and carry out the necessary repairs using your smartphone

A repairing backoffice

Easily create, track and manage repair files in the workshop or on the road, for products in or out of warranty:

  • Setting up your business rules
  • Setting up technicians and schedules;
  • Setting up services and skills ;
  • Monitoring and KPIs via dashboards
With tailor-made parameters
Manage all your repair processes

Involve repair centres in your processes

Reduce manual and time-consuming tasks by providing centres with a comprehensive and automated tool with :

  • Fault diagnosis and confirmation
  • Entering a part requirement and generating an order
  • Management of the quotation in case of out-of-warranty repairs
  • Simple entry of the report
  • Access to outstanding amounts: take action on urgent cases
  • Customer return management and automatic transport label generation

Facilitate home repair

Minimise the number of visits for each file, thanks to a process, accessible via mobile, allowing to :

  • Setting up your business rules
  • Plan a client meeting and/or reschedule if necessary
  • Enter a quote and a report
  • Optimising a technician's tour
Optimise your technicians' appointment schedule

Ready to enter the future of after-sales service?

Native Cloud & API-First
Platana includes secure cloud hosting and is API-First.
Secure & RGPD-compliant
Secure & RGPD-compliant
Multilingual & Multi-country
To serve you wherever you are located.

Ready to enter the future of after-sales service?

Native Cloud & API-First
Platana includes secure cloud hosting and is API-First.
Secure & RGPD-compliant
Secure & RGPD-compliant
Multilingual & Multi-country
To serve you wherever you are located.