Self-diagnosis

Online self-diagnosis: customer proximity and time saving

Offer quick and easy online troubleshooting scenarios to your customers: promote a local experience and reduce the number of cases related to usage issues.

Talk to one of our experts

Avoid mistakes

20% of declarations are related to usage problems: with the self-diagnosis, avoid costly and unnecessary administrative management.

Target solutions

Solve your customers' frequent problems remotely, without calling on the services of your employees.

Get closer to the customer

Offer your customers intelligent online diagnosis with an intuitive and autonomous system that guides them to relevant solutions.

Avoid mistakes

20% of declarations are related to usage problems: with the self-diagnosis, avoid costly and unnecessary administrative management.

Target solutions

Solve your customers' frequent problems remotely, without calling on the services of your employees.

Get closer to the customer

Offer your customers intelligent online diagnosis with an intuitive and autonomous system that guides them to relevant solutions.

Allow your customers to find the solution

Offer your customers access to usage diagnostics adapted to their product in order to find a solution in complete serenity.

Simple and complete userflow to settle
up to 20% of self-care repairs

Your decision trees with a visual editor

Build intelligent self-diagnosis scenarios

Create simple troubleshooting scenarios online and quickly as a "self-diagnosis" for customers. Reduce the number of cases related to usage problems by up to 20%.

Discover also our other products to boost your efficiency

The first platform that enables end-to-end after-sales management with a wide range of services that are tailored to your business, customers and partners.