BACK-OFFICE SUPPORT

A fluid and intelligent back office for all stakeholders

An intelligent solution for managing a complex business, accessible to all your employees in the shop, in the head office or in the customer service department, it offers a global vision for setting parameters and managing the activity.

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Simple and specific

Designed specifically for the trade with a simplified interface.

Collaborative and ominichannel

All your employees and partners can access and contribute to a better management of the files.

Fast and efficient

Simple visualisation and processing of all your data, updated in real time.

Simple and specific

Designed specifically for the trade with a simplified interface.

Collaborative and ominichannel

All your employees and partners can access and contribute to a better management of the files.

Fast and efficient

Simple visualisation and processing of all your data, updated in real time.

Take care of your customers

Create and manage the customer care file by customer service or in shop until it is closed. You can take over a file that has already been created thanks to the platform's omnichannel vision and manage specific situations in less time and with greater precision.

Filter by customisable status

Smart search

Easily accessible files

Search and access files easily with our multi-criteria search engine. Then export them easily.

Manage your business with ease

Synthetic visualisation of data thanks to configurable indicators to target urgent actions

Automatic and real-time updates thanks to the power of the data indexing engine

Mapping of current interventions by geographical area; the user can access the files via this interactive map

Easy customisation and parameterisation of indicators: without additional development, anyone can enrich their Dashboard with selected metrics.

KPI Custom

Give your partners access

To make the business more fluid, give your partners (suppliers, repairers, etc.) access to the Dashboard via a dedicated portal and specific connectors to interface with their IS.

They will be able to act directly on the files and offer the customer real-time monitoring of the status of his file.

Manage rules and settings

Quickly and easily via intuitive interfaces and a simulator
Holistically thanks to our expertise and mastery of the field (new regulations, specificities of certain countries...)
Transversally with a configuration that goes from the organisation to the user

Give your partners access

To make the business more fluid, give your partners (suppliers, repairers, etc.) access to the Dashboard via a dedicated portal and specific connectors to interface with their IS.

They will be able to act directly on the files and offer the customer real-time monitoring of the status of his file.

Manage rules and settings

Quickly and easily via intuitive interfaces and a simulator
Holistically thanks to our expertise and mastery of the field (new regulations, specificities of certain countries...)
Transversally with a configuration that goes from the organisation to the user