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Transform the after-sales experience for your customers, staff and partners
Transform the after-sales experience for your customers, staff and partners
Platana combines a cutting-edge technological platform with unrivalled business expertise to optimize all your after-sales processes.
The all-in-one service platform with interoperable modules
that adapts to the ambition of your transformation project
After Sales
The Product Recall
The Repair
The benefits
of optimized after-sales service
Transforming the after-sales service is no longer an option in the face of the operational, financial, regulatory and societal challenges faced by retailers.
Reducing operating costs
Digitization and standardization of after-sales procedures considerably improve the operational efficiency of our teams:
Save time processing each file
12% reduction in the volume of after-sales files created each year, thanks to self-diagnosis
Up to 30% of files completed online, independently, by customers themselves
Sharp decline in error rates and significant improvement in customer service staff comfort
Multiple financial gains
Beyond the operational costs saved, a digitalized after-sales service is a source of profit and savings:
99% guarantee refinancing rate, thanks to controlled procedures and automated collection
Boost your sales of services and spare parts with a clear sales policy
Do you measure the cost of customer dissatisfaction? Negative online reviews, word of mouth... Service is your weapon of differentiation! Use it to your advantage.
Focus on the consumer
The customer experience doesn't end at the point of purchase, but lasts well beyond: make it a differentiating factor.
Offer a simple, omnichannel after-sales service path
Play a major role in the reparability of the products you distribute: your customers are waiting for you!
Encourage your teams to focus on quality, thanks to centralized, actionable data that will enhance the durability of the products you sell to your customers.
Earn over 10 NPS points on the "Repair" course as a thank-you!
Our assets to make your project a success
With Platana, you can turn your after-sales service into a profit center and a lever for building customer loyalty.
Complétude
International
100% integrated
Expertise
A complete range of services for your customers
Self-diagnosis
Shop deposit
Intervention at home
Exchanges & feedback
Ordering spare parts
Self-repair
Video repair
Repair Workshop
Our latest publications
Ready to enter the future of after-sales service?
Native Cloud & API-First
Secure & RGPD-compliant
Multilingual & Multi-country
Ready to enter the future of after-sales service?
Native Cloud & API-First
Secure & RGPD-compliant
Multilingual & Multi-country
Our products
B2B2C offer
Our innovations
