repair management

Make your repair business more reliable with digital technology

Easily supervise and industrialize your repairs by digitizing your business! Our SaaS solution is designed for all repair professionals, can be configured for multiple sites, and requires no installation or maintenance: you'll love it, and your technicians will adopt it quickly and easily!

Talk to one of our experts
repair

The benefits of digitizing your repairs

Compliance with procedures and regulations

Digitizing repair procedures makes it possible to track the completeness and reliability of the work performed, and to accelerate the development of technicians' skills in the face of the multiplicity of products and brands they have to deal with, in a changing regulatory environment.

Logistics and procurement efficiency

An efficient repair process requires precise logistics management for the transport of damaged products, spare parts, home interventions, etc.
Digitalization is key to efficient management

Significant financial optimization

Repair can be costly in terms of labor and spare parts. Balancing these costs with the potential benefits of repair can be a financial challenge. Digitization allows you to increase efficiency and generate the data essential for optimal economic management.

A complete, automated tool

for repairs in your workshop or at your customers' homes
Fault diagnosis and confirmation
Spare parts ordering
Quote management for out-of-warranty repairs
Intervention report entry
Access to outstanding loans: take action on urgent cases
Returns management and shipping label generation
Fault diagnosis and confirmation
Spare parts ordering
Quote management for out-of-warranty repairs
Intervention report entry
Access to outstanding loans: take action on urgent cases
Returns management and shipping label generation
Features dedicated to your technicians' roaming :
Features dedicated to your technicians' roaming - mobile application
Rescheduling customer appointments
Entering and validating quotations
Technician tour optimization

Our interfaces are designed to adapt to your repair methods

Workshop repairs

A back-office designed for your in-house repair teams, independent repairers and/or multi-site repair centers

Home repair

Intervene on customer premises and carry out repairs using your smartphone

Our customers talk about us

"Platana's after-sales and repair solutions are interoperable, which makes it much easier for our technicians to deal with our customers in Norauto centers. The "Repair" solution has enabled us to digitize the repair procedures for our accessories and soft mobility vehicles such as scooters and electric bikes: the benefits are more reliable operations, faster staff training, better visibility of repairs in progress, and improved management of our spare parts. It was very quick and easy for our staff to get to grips with the back-office: adoption of the tool has been a real success!"

Rémi Delcourt - MVC Service Manager - Norauto - Mobivia
Rémi Delcourt
MVC Service Manager
Prize won Platana x Norauto - Les Victoires de la Collab 2024 - The field
Our collaboration with Norauto won
1st prize at the Victoires de la Collab 2024 by the Field
in the Business category, based on innovation and impact.

Discover our interoperable solutions

after-sales service

After-sales service

Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
repair

The repair

Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
product recall

Product recall

Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.