product recall

Optimize your product recall processes with Platana

Deploy and manage your Product Recall and Store Withdrawal campaigns with the efficiency and rigor you need: our turnkey solution enables you to manage, track and process all stages of a product recall, providing solutions tailored to your customers' requirements and your regulatory constraints.

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The benefits of a turnkey solution
to manage your product recalls

Lightening the load on stores

Automate and dematerialize the recall process to reduce stores' operational workload. From shipping spare parts to selecting replacement products, free your teams from time-consuming tasks and let them concentrate on higher value-added activities.

Brand image protection and cost savings

Reduce the cost of recall campaigns by adopting cost-effective digital solutions. Offer your customers a modern, fluid and responsive experience to reinforce their trust and protect your brand's reputation, thanks to an omnichannel approach.

Customer and compliance security

Centralize your operations to guarantee safety and compliance. Quickly inform your customers, ensure clarity of information through a variety of channels, and track indicators in real time for proactive and effective recall management, facilitating reporting to the authorities.

Optimized customer information management

Optimize customer information management by using available contact channels and integrating information into your existing systems. Deliver a personalized, responsive experience, with real-time visibility on the progress of each customer's call-back campaign.

Discover our customers' success KPIs

How does it work?

A product recall campaign means you need to act quickly and accurately to protect your customers as quickly as possible, and comply with your regulatory obligations. To achieve this, we provide you with a turnkey solution, either self-service or full-service. Our solution enables manufacturers and retailers to carry out recall campaigns aimed at both consumers and points of sale.

1. Prepare

Define the list of eligible customers and the compliance process adapted to the situation

2. Communicate

Inform your customers through instore (QR code) and push (email, sms, post, call) communication channels

3. Measure

Track campaign performance and customer actions in real time

4. Control

Determine the need to set up cross-channel reminders

Prepare

Define the list of eligible customers and the compliance process. adapted to the situation

Communicate

Inform your customers through instore (QR code) and push (email, sms, post, call) communication channels

Measure

Track campaign performance and customer actions in real time

Control

Determine the need to set up cross-channel reminders

Planning a demonstration

Our operating procedures to meet your product recall challenges

Refund

Or vouchers offered to customers in their digital space, when necessary

Exchange

Give access to remote exchanges and returns thanks to shipment traceability

Workshop repairs

Issue of transport labels to direct the product to the required workshop

Home intervention

Online appointment booking to schedule a technician to visit the customer's home

Spare parts

Offer your customers the part or accessory they need to bring the product back into conformity

Self-repair

To enable your customers to take part in the product's return to conformity

Refund

Or vouchers offered to customers in their digital space, when necessary

Exchange

Give access to remote exchanges and returns thanks to shipment traceability

Workshop repairs

Issue of transport labels to direct the product to the required workshop

Home intervention

Online appointment booking to schedule a technician to visit the customer's home

Spare parts

Offer your customers the part or accessory they need to bring the product back into conformity

Self-repair

To enable your customers to take part in the product's return to conformity

Meet us

KPIs for a successful Product Recall campaign

70%

return rate for reminders

- 80%

call center workload

>3h

to launch a campaign

Our customers talk about us

Patana's Product Recall solution is ideally suited to our operational constraints: responsiveness, adaptability and high standards. The process management tools enable us to manage each situation with the appropriate response. The support and availability of the Platana teams are real assets, confirming to us, campaign after campaign, that we made the right choice!

Christophe Vermeulen

Corporate Quality & CSR Team Leader - Adeo

This integrated solution enables us to supervise and manage every aspect of a product recall, precisely meeting our needs and those of our customers. It also enables us to optimize and make more reliable the processing of our recall campaigns.