product recall

Optimize your product recall processes with Platana

Deploy and manage your Product Recall and Store Withdrawal campaigns with the efficiency and rigor you need: our turnkey solution enables you to manage, track and process all stages of a product recall, providing solutions tailored to your customers' requirements and your regulatory constraints.

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product recall

A turnkey solution for rapid, secure compliance

Inform

Contact your distributors and customers via a range of communication channels: push & pull campaign management (mail, telephone, email, sms, QR code)

Assessing the situation

Depending on the type of product concerned, deploy the appropriate operating procedure to collect the information you need (consumption, possession, 2nd life, etc.).

Operate

Offer an experience adapted to your customer's situation and your operational constraints: transport to the workshop, self-repair, home service...

Monitoring and history

Manage your campaign and keep track of information and actions from your retailers, points of sale and customers in a centralized, omnichannel way, for an indefinite period.

Our operating procedures to meet your product recall challenges

Refund

Or vouchers offered to customers in their digital space, when necessary

Exchange

Give access to remote exchanges and returns thanks to shipment traceability

Workshop repairs

Issue of transport labels to direct the product to the required workshop

Home intervention

Online appointment booking to schedule a technician to visit the customer's home

Spare parts

Offer your customers the part or accessory they need to bring the product back into conformity

Self-repair

To enable your customers to take part in the product's return to conformity

Refund

Or vouchers offered to customers in their digital space, when necessary

Exchange

Give access to remote exchanges and returns thanks to shipment traceability

Workshop repairs

Issue of transport labels to direct the product to the required workshop

Home intervention

Online appointment booking to schedule a technician to visit the customer's home

Spare parts

Offer your customers the part or accessory they need to bring the product back into conformity

Self-repair

To enable your customers to take part in the product's return to conformity

How does it work?

A product recall campaign means you need to act quickly and accurately to protect your customers as quickly as possible, and comply with your regulatory obligations. To achieve this, we provide you with a turnkey solution, either self-service or full-service. Our solution enables manufacturers and retailers to carry out recall campaigns aimed at both consumers and points of sale.

1. Prepare

Define the list of eligible customers and the compliance process. adapted to the situation

2. Communicate

Inform your customers through instore (QR code) and push (email, sms, post, call) communication channels

3. Measure

Track campaign performance and customer actions in real time

4. Control

Determine the need to set up cross-channel reminders

Prepare

Define the list of eligible customers and the compliance process. adapted to the situation

Communicate

Inform your customers through instore (QR code) and push (email, sms, post, call) communication channels

Measure

Track campaign performance and customer actions in real time

Control

Determine the need to set up cross-channel reminders

KPIs for a successful Product Recall campaign

100%

of customers contacted

80%

of confirmed contacts in 3 days

>12h

implementation

Our customers talk about us

Patana's Product Recall solution is ideally suited to our operational constraints: responsiveness, adaptability and high standards. The process management tools enable us to manage each situation with the appropriate response. The support and availability of the Platana teams are real assets, confirming to us, campaign after campaign, that we made the right choice!

Christophe Vermeulen
Corporate Quality & CSR Team Leader - Adeo
Christophe Vermeulen
Corporate Quality & CSR Team Leader - Adeo

This integrated solution enables us to supervise and manage every aspect of a product recall, precisely meeting our needs and those of our customers. It also enables us to optimize and make more reliable the processing of our recall campaigns.

Valerie Neuts
Quality Project Manager - Leroy Merlin
Valerie Neuts
Quality Project Manager - Leroy Merlin

Our assets to make every campaign a success

Performance

Recognized expertise in the deployment of product reminders in a wide range of business sectors

Sereine

An agile solution to cover your product recall from A to Z

Compliance

with RGPD regulations, with the necessary accreditations for historizing tracking and your customers' personal data

International

A solution for multi-country groups and large international companies

Thanks to Platana, product recalls become a simple, secure process that enables you to comply with regulations as quickly as possible.

Discover our interoperable solutions

after-sales service

After-sales service

Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
repair

The repair

Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
product recall

Product recall

Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.