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Digitalisation du SAV : un levier de ROI pour une croissance durable

Aujourd’hui, le service après-vente (SAV) ne se contente plus de résoudre des problèmes : il devient un levier de performance pour les entreprises...

Réparation & Durabilité : Vers une consommation plus responsable

Notre belle planète traverse une période compliquée. Les ressources naturelles s’épuisent rapidement, et les déchets s'accumulent à un rythme alarmant. Avec une économie mondiale...

AGEC Act: Recent and future developments and impacts for 2025

For the past 4 years, with the publication of the AGEC law in the Official Journal in 2020, Europe has been committed to a transformation towards a more sustainable economy, ...

Product recall: about the regulatory framework

Product recall is an essential procedure for ensuring consumer safety and compliance with regulatory standards...

How can a good after-sales service become a growth driver?

Find out how a good after-sales service can help you grow your business effectively.

Optimizing your after-sales service in 2024: New challenges to meet

How can you improve your after-sales service in 2024? Discover the new challenges you'll have to face to optimize customer satisfaction. Here are our tips.

The importance of metrics in after-sales service: how can you make the most of your data?

Data collection in the after-sales service is an essential lever to maintain competitiveness and increase performance.

CRM and ticketing: Stop customer service confusion

Stop confusing CRM and ticketing with after-sales solutions and discover Platana, the 1st personalized support solution to automate your after-sales service.

Omnichannel service: the solution for building customer loyalty

Omnichannel service is the solution to improve the customer experience. Streamline your customer service on all your communication channels.

Spare parts: a solution for rational consumption

Discover the ecosystem of spare parts, and learn about their ecological and business impact.

Digitalising after-sales service a lever for carbon impact

After-sales service often requires a lot of travel during interventions. Its digitalization is an action for the environment.

All-In-One in the after-sales service, good choice or mirage?

After-sales service is a very broad field that meets many needs and involves different sub-fields. How do you coordinate everything?

The essential features of the Product Recall

The risks to business are becoming more diverse and increasing every day. Among the best known risks, it is the recall...

Digitalisation of the after-sales service - Part 3: How?

The digitalisation of after-sales services is a necessity and a source of opportunity: if the past years have been those of...

Digitalisation of the after-sales service - Part 2: The challenges

At a time of digital and behavioural upheaval, offering a digital after-sales service appears to be a solution that responds to the needs of...

Digitalisation of the after-sales service - Part 1: An obligation

The world of e-commerce and e-retail is constantly changing. The last few years, marked by the health crisis, have seen the...

The impact of the new laws on the management of your after-sales service

After-sales service, especially for electronic and household appliances, is a field that is regulated at the national level...