Business expertise
Capitalize on the after-sales expertise of an experienced team
Platana offers distributors the opportunity to revolutionize the after-sales experience for their customers, staff and partners, through a cutting-edge technological platform coupled with unrivalled business expertise.
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Our business expertise
After-sales process
Support in re-engineering your business processes prior to digitization
Customer Journey
Support in the design of your digital, retail, call-center and cross-functional customer paths
Change Management
Support in onboarding your employees and partners to ensure project success
Our Project Team
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After-sales expertise
Our team has nearly 20 years' experience in the after-sales and service departments of major retailers.
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Project Management
Commitment, transparency, availability and a sense of service are the strong values that our customers recognize in us every day.
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Support
Since the success of a project depends on user buy-in, we work hand in hand with your IT, digital, retail and call-center teams.
Our technical expertise
Security
Data security is one of our top priorities: our infrastructures are state-of-the-art to guarantee it, and rigorously tested to prove it.
IA
Our engineers follow a progressive R&D plan, incorporating the latest technologies and practices. As a result, our customers benefit from ongoing advances, such as AI in the build and run phase.
Interoperability
Our different bricks and solutions are interoperable, and we are in constant interaction with the players in our ecosystem to make sure we simplify your projects.
Data security is one of our top priorities: our infrastructures are state-of-the-art to guarantee it, and rigorously tested to prove it.
Our engineers have a dynamic R&D plan, incorporating the latest technologies and practices. As a result, our customers constantly benefit from the latest technological advances, such as the integration of AI in the build and run phases.
Our different bricks and solutions are interoperable, and we are in constant interaction with the players in our ecosystem to make sure we simplify your projects.
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Discover our interoperable solutions
After-sales service
Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
The repair
Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
Product recall
Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.
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