testimonials & king
Our customers
Platana is the story of a solution invented by a retailer to meet the after-sales needs of other retailers, with functional coverage defined in cooperation with major retailers (digital, retail, after-sales, logistics, legal, finance and supply teams). The result is a community of committed customers, with whom we are in constant interaction, to maximize the value delivered in their stores.
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They trust us
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They talk about us
"It was very important for us to work with after-sales experts. What's more, the completeness of the Platana solution met our omnichannel needs in every respect, in addition to being able to support us internationally. The digitization of processes has improved customer satisfaction and enhanced the comfort of in-store staff."
Pierre Lemaire
After-sales and repair leader - ADEO Services
"Platana is a real landmark in the complex world of after-sales service. The support we received in redesigning the customer care process for defective products was a real strength. The teams' expertise enabled us to build a solid foundation for deploying this new customer care tool."
Pauline Boniface
Business Owner - Norauto International
"It was very important for us to work with after-sales business experts. What's more, the completeness of the Platana solution met our omnichannel needs in every respect, in addition to being able to support us internationally."
Pierre Lemaire
Leader in After-Sales Service and Repair
"Platana is a real landmark in the complex world of after-sales service. The support we received in redesigning the customer care process for defective products was a real strength. The teams' expertise enabled us to build a solid foundation for deploying this new customer care tool."
Pauline Boniface
Business Owner
Our success stories
An international solution available in 10+ countries
And we won't stop there.
Discover our interoperable solutions
After-sales service
Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
The repair
Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
Product recall
Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.
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