Norauto transforms its after-sales service: for more sustainable products that help consumers consume better

Why Norauto? Find out how Norauto's mission, "To make sustainable mobility solutions accessible to every motorist", translates into an ambitious strategy focused on repairs and customer satisfaction. (0:10)

How? Go behind the scenes of a complete digitalization of the after-sales service that has transformed Norauto centers into true repair gas pedals, with concrete results: 5,000 customers taken care of in a few months, increased efficiency for teams, and 41% of products repaired. (1:29)

What? Explore the daily lives of sales outlets and customers, with smoother processes, faster service, and benefits at every level: for customers, employees and even the environment. (3:02)

Conclusion: Where does the project stand today, at the end of 2024? What are the next steps? What guided Norauto in its choice of Platana? How much of a game changer was Platana's after-sales expertise for Norauto? ( 4:52)