ADEO transforms its after-sales service

Discover the benefits of digitizing the ADEO Group's after-sales service and the ROI levers of this transformation.

Electro Dépôt transforms its after-sales service

Committed to fair pricing, Électro Dépôt has rethought the management of its after-sales service to combine performance, simplicity and cost control. By centralizing processes and digitizing exchanges, the company has gained in operational efficiency while enhancing customer satisfaction.

Boulanger is digitizing its customer service

Boulanger offers a self-service digital customer support platform that is accessible at any time and provides the same level of comprehensiveness and quality as the shopping experience. This approach covers all customer solutions—including in-store and in-home repairs, whether in-warranty or out-of-warranty—all without any disruption to the customer journey.

Norauto transforms its after-sales service

Mobivia and Platana have joined forces to improve the customer experience, so that it meets the high standards that the group's brands set themselves for their customers, and also to develop the repair business. And that means equipping in-store staff with the right tools!

Leroy Merlin transforms
the management of its product recalls

Discover Leroy Merlin's main challenges in managing its product recalls and how they are operated to maximize customer safety, compliance, protection of their brand image and to free up time for in-store staff by digitizing the recall process as much as possible.