Case studies

Résultats et témoignages

Découvrez comment Platana révolutionne le service après-vente des leaders du marché :
études de cas, témoignages vidéo, webinars et bien plus encore.

ADEO transforme son SAV

Discover the benefits of digitizing the ADEO Group's after-sales service and the ROI levers of this transformation.

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Leroy Merlin transforme
la gestion de ses rappels produits

Discover the success KPIs of Leroy Merlin's product recall campaigns & the strategy put in place to achieve them.

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Norauto transforme son SAV

Mobivia and Platana have joined forces to improve the customer experience, so that it meets the high standards that the group's brands set themselves for their customers, and also to develop the repair business. And that means equipping in-store staff with the right tools!

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Leroy Merlin témoigne en vidéo

Discover Leroy Merlin's main challenges in managing its product recalls and how they are operated to maximize customer safety, compliance, protection of their brand image and to free up time for in-store staff by digitizing the recall process as much as possible.

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Discover our interoperable solutions

after-sales service

After-sales service

Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
repair

The repair

Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
product recall

Product recall

Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.