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ADEO transforms its after-sales service: an operational, financial and social success story

Read what Pierre Lemaire (Repair & After-Sales Service Leader, Adeo) and Cathy Vanschoote (Digital Domain Leader Intercompany Transaction Management) have to say about the transformation undertaken by ADEO's After-Sales Service department over the last 2 years, with the support of Platana.

How can we make the after-sales customer experience fluid and omnichannel? How can we reduce case processing time and simplify employee handling? How can you optimize your refinancing rate when you have tens of thousands of referenced suppliers? How can the after-sales service become a lever for reducing carbon impact?

Discover the keys to success for this positive-impact project, in terms of both operational and financial aspects, as well as societal aspects.

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Curious to know how we helped Leroy Merlin transform its after-sales service into a profit center? Download the full case study!

Leroy Merlin's objectives

Exclusive project figures

Our key success factors

Thank you for your information!
You can now view our Leroy Merlin case study. If you have any further questions, please do not hesitate to contact us.
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Curious to know how we helped Leroy Merlin transform its after-sales service into a profit center? Download the full case study!

Leroy Merlin's objectives

Exclusive project figures

Our key success factors

Thank you for your information!
You can now view our Leroy Merlin case study. If you have any further questions, please do not hesitate to contact us.
Download the case study!
Oops! Please fill in all information.


Curious to know how we helped Leroy Merlin transform its after-sales service into a profit center? Download the full case study!

Leroy Merlin's objectives

Exclusive project figures

Our key success factors

Thank you for your information!
You can now view our Leroy Merlin case study. If you have any further questions, please do not hesitate to contact us.
Download the case study!
Oops! Please fill in all information.