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ADEO transforms its after-sales service: an operational, financial and social success story
In 2021, Adeo has chosen the Platana solution to digitize its after-sales service in France and abroad, both in terms of administrative management and the customer journey. Our dedicated after-sales solution enables Leroy Merlin to support its customers throughout the life cycle of their products, whether they are under warranty, out of warranty or being recalled due to a compliance issue.
Discover the benefits of digitizing the ADEO Group's after-sales service and the ROI levers of this transformation.
Discover the success KPIs of Leroy Merlin's product recall campaigns & the strategy put in place to achieve them.
How can we make the after-sales customer experience fluid and omnichannel? How can we reduce case processing time and simplify employee handling? How can you optimize your refinancing rate when you have tens of thousands of referenced suppliers? How to make after-sales service a lever for reducing carbon impact?
How to secure customers as quickly as possible in the event of a product recall?
Discover the keys to success for these positive-impact projects, in terms of both operational and financial aspects, as well as societal aspects.
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Discover our interoperable solutions
After-sales service
Transform your customers' after-sales support into an omnichannel process, and digitalize your after-sales procedures.
The repair
Easily supervise your repairs, in the workshop or at home, with your teams and/or partners.
Product recall
Deploy and manage your recall and product withdrawal campaigns with the necessary rigor and efficiency.
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