SUCCESS STORY
How did Boulanger digitize its customer service?
Customer service can quickly become a source of friction
Fragmented career paths
Complex decisions
A customer experience out of step with e-commerce
Oops! Please fill in all information.
Customer service can quickly become a source of friction
Fragmented career paths
Complex decisions
A customer experience out of step with e-commerce
SUCCESS STORY
How did Boulanger digitize its customer service?
Customer service can quickly become a source of friction
Fragmented career paths
Complex decisions
A customer experience out of step with e-commerce
Oops! Please fill in all information.
Customer service can quickly become a source of friction
Fragmented career paths
Complex decisions
A customer experience out of step with e-commerce
Boulanger's response:
100% digital self-service support
Guided diagnosis
Instant decisions
Full support until the issue is resolved
Digital After-Sales Service Project Manager - Boulanger
"For the past five years, we have been working with PLATANA to provide our customers with a unique after-sales experience on Boulanger.com. Their expertise..."
"For the past five years, we have been working with PLATANA to provide our customers with a unique after-sales service experience on Boulanger.com. Their expertise..."
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