.svg)
Product recall
Optimise your product recall processes with our solution
You can rest assured that we can handle all your product recalls: a turnkey, end-to-end solution that manages, tracks and processes all stages of a product recall while providing solutions that are perfectly suited to your customers' requirements.
Talk to one of our experts
Performing
International
Sereine
Performing
International
Sereine
An intuitive interface to launch your campaigns quickly
Set up your product recall, in one or more countries, within hours.
Target eligible customers and import their details and information
Set up and plan the compliance process
Establish the relevant communication channels and message
Track return rates with real-time KPIs
up to 80% response rate within a few days
Thanks to controlled and optimised content and communication channels.
By e-mail informing of the recall by means of links, questionnaires ...
SMS & phone to make sure you don't miss anyone
Letters and registered letters when necessary
QR code available in shop
An autonomous customer thanks to your digital interface
Provide your end-customers with a white label, intuitive and fluid platform that allows them to initiate all their processes related to a defective product.
Online returns with return label
Online appointment booking for a home retrofit
Returns to shop for refund
Tracking the return and delivery of the substitute product
Our complete solutions
for retrofitting
Workshop repairs
Reimbursement
Home repair
Exchange
Spare parts
Self-repair
How does it work?
Prepare
Plan
Launch
Measure
Prepare
Plan
Launch
Measure
The Olea solution is perfectly in line with our customer-centric approach to managing our callback campaigns. The follow-up and the fluidity make us accelerate the process. The support and availability of the Olea teams are real assets and have confirmed that this was the right choice.
"
The Olea solution is perfectly in line with our customer-centric approach to managing our callback campaigns. The follow-up and the fluidity make us accelerate the process. The support and availability of the Olea teams are real assets and have confirmed that this was the right choice.
"
The Olea solution is perfectly in line with our customer-centric approach to managing our callback campaigns. The follow-up and the fluidity make us accelerate the process. The support and availability of the Olea teams are real assets and have confirmed that this was the right choice.
"
Discover also our other products to boost your efficiency
The first platform that enables end-to-end after-sales management with a wide range of services that are tailored to your business, customers and partners.
Ready to enter the future of after-sales service?
Native Cloud & API-First
Secure & RGPD-compliant
Multilingual & Multi-country
Ready to enter the future of after-sales service?
Native Cloud & API-First
Secure & RGPD-compliant
Multilingual & Multi-country
Our products
B2B2C offer
Our innovations
