Our innovations
for the future of the aftermarket

Agile your after-sales processes by giving your customers and partners all the keys to a smooth and pleasant experience.

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Chatbot Service

Offer your customers a guided experience with a virtual assistant:

declaration of the fault,
self-diagnosis
step-by-step guidance
proposal for a suitable solution

With the white label chatbot, enrich your digital journey and join the trend.

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A mobile application for your technicians
on the move and/or in-store

Mobility

Mobility is a fundamental component of the after-sales activity, which is why we offer a multi-support platform with :

a mobile application for home repair technicians
a mobile application for shop advisors to speed up customer care
a mobile and responsive interface for customers to easily access digital services

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Shop kiosk

Some customers prefer to do their shopping in-store. For these customers, we offer on-site touch-screen terminals to digitise their process and lighten the workload of advisers and customer service staff.

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Tracking on all touchpoints

Omnichannel

Omnichannel ensures homogeneity, articulation and flexibility between all possible after-sales modalities: shop, telephone, digital, etc.
Whatever the customer's approach and the medium used, all his actions will be brought together in the same file. It will therefore be possible for the customer to use different communication channels without complicating the process.

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