Digitalize all possible in-store processes with our platform for a customer experience free of time and space constraints.
Talk to one of our expertsProducts that need to be dropped off in-store can be sent by customers from their sofa, thanks to a comprehensive and predictable online journey:
Some products require an in-home technician, let your customers manage this:
Offer video repair to assist do-it-yourself customers or those who don't want to pay a lot for a repair. By doing so, you avoid them having to search the internet for solutions, you increase their satisfaction and you send out a brand image that is attentive and committed.
For simple to repair breakdowns, offer a tutorial to your customer to help them diagnose the problem and repair the product themselves.
This way, you can increase confidence in your brand while following the DIY and circular economy trend!
In the case of an after-sales contract requiring an exchange, allow your customers to do this online with all the steps involved and several options for the broken product (destruction, return...).
To keep a full digital promise, you can offer your customers various commercial solutions, even the most specific ones: refunds, vouchers, etc.
For the maintenance of their products, in the context of a repair or the purchase of certain accessories, give your customers digital access to the ordering of spare parts. To do this, a guided and intelligent path will show them which parts are compatible with their product, while offering them an identical experience to the purchase.
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