Our unique solutions
for all your customers

Digitalize all possible in-store processes with our platform for a customer experience free of time and space constraints.

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Full autonomy for your customers

Thanks to digital technology, your customers can take care of their business without having to go anywhere and when they want: freedom and autonomy guaranteed.

100% White Label

The customer will not notice that he has left your site: your logo, your sign and your colours will be transposed.

Real-time tracking for your customers

Whether on the user interface or back office, follow and modify the status of client files live.

24/7 services

All possible solutions in shop (deposit, claim, repair, recovery etc.) free of time constraints.

Full autonomy for your customers

Thanks to digital technology, your customers can take care of their business without having to go anywhere and when they want: freedom and autonomy guaranteed.

100% White Label

The customer will not notice that he has left your site: your logo, your sign and your colours will be transposed.

Real-time tracking for your customers

Whether on the user interface or back office, follow and modify the status of client files live.

24/7 services

All possible solutions in shop (deposit, claim, repair, recovery etc.) free of time constraints.

Workshop repairs

Products that need to be dropped off in-store can be sent by customers from their sofa, thanks to a comprehensive and predictable online journey:

Ship the product directly to the repairer
Receipt of the repaired product
Presentation of the quote online in the case of out-of-warranty for validation by the customer
The client is free to accept or refuse the various solutions proposed

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Home repair

Some products require an in-home technician, let your customers manage this:

Online appointment booking
Possible changes and cancellations
Online payment of the intervention for products out of warranty

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Video repair

Offer video repair to assist do-it-yourself customers or those who don't want to pay a lot for a repair. By doing so, you avoid them having to search the internet for solutions, you increase their satisfaction and you send out a brand image that is attentive and committed.

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Self-repair

For simple to repair breakdowns, offer a tutorial to your customer to help them diagnose the problem and repair the product themselves.

This way, you can increase confidence in your brand while following the DIY and circular economy trend!

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Exchange

In the case of an after-sales contract requiring an exchange, allow your customers to do this online with all the steps involved and several options for the broken product (destruction, return...).

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Commercial gesture

To keep a full digital promise, you can offer your customers various commercial solutions, even the most specific ones: refunds, vouchers, etc.

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Parts orders

For the maintenance of their products, in the context of a repair or the purchase of certain accessories, give your customers digital access to the ordering of spare parts. To do this, a guided and intelligent path will show them which parts are compatible with their product, while offering them an identical experience to the purchase.

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